PRIVACY POLICY

Indomus reality s.r.o., with its registered office at Soukenická 558/3, Staré Brno, 602 00 Brno, Czech Republic, Company ID No.: 23845023, VAT ID No.: CZ23845023, as the data controller, hereby informs customers, business partners, contact persons, accommodated persons and website visitors about the processing of personal data in connection with the provision of accommodation services and related activities.

1. What personal data we process

We process in particular the following personal data:

• identification data, especially name, surname, date of birth, identity document number and nationality;

• contact details, especially e-mail address, telephone number, delivery address or billing address;

• data relating to an order, booking or provided accommodation services;

• data necessary for invoicing, accounting and compliance with tax obligations;

• data relating to the operation of accommodation facilities, handover and return of accommodation premises, handling of damages, complaints, claims and extraordinary events;

• records of electronic communication;

• technical data generated when using our website, if such data is processed.

2. Why we process personal data

We process personal data mainly for the following purposes:

• handling enquiries, orders and bookings;

• entering into and performing contracts for the provision of accommodation services;

• identifying accommodated persons to the extent required by applicable laws;

• maintaining operational records of accommodation;

• invoicing, accounting and compliance with tax obligations;

• communication with customers, business partners and accommodated persons;

• protection of property, personal safety and proper operation of accommodation premises;

• handling damages, complaints, claims, receivables and legal claims;

• protection of the company’s legitimate interests.

3. Legal grounds for processing

We process personal data on the following legal grounds:

• performance of a contract or taking steps prior to entering into a contract;

• compliance with legal obligations, especially in the areas of accommodation records, accounting, taxation and cooperation with public authorities;

• legitimate interests of the controller, especially the protection of property, safety, proper operation, damage records, debt recovery and protection of legal claims;

• consent of the data subject, where consent is required in a specific case.

4. To whom personal data may be disclosed

Personal data may be disclosed, to the necessary extent, in particular to:

• persons providing management and operation of accommodation premises;

• accounting, tax, legal and IT advisers;

• providers of booking, invoicing, communication and operational systems;

• insurance companies, debt collection agencies or persons involved in debt recovery;

• public authorities, where required by applicable laws;

• other persons, where necessary for the protection of the company’s rights and legitimate interests.

We do not disclose personal data to third parties for their own marketing purposes.

5. Retention period

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected.

Data relating to contracts, invoicing, accounting and tax obligations is retained for the period required by applicable laws. Data necessary for the protection of legal claims, handling of damages, complaints, receivables or disputes is retained for the period during which such claims may be exercised.

After the expiry of the relevant retention period, personal data is deleted or anonymised.

6. Rights of data subjects

Each person whose personal data we process has, under the conditions set out by applicable laws, in particular the right to:

• request access to their personal data;

• request rectification of inaccurate or incomplete data;

• request erasure of personal data;

• request restriction of processing;

• object to processing based on legitimate interests;

• request data portability, where applicable;

• withdraw consent, where processing is based on consent;

• lodge a complaint with the Czech Office for Personal Data Protection.

7. Contact details of the controller

For any questions or requests concerning personal data protection, you may contact us at:

Indomus reality s.r.o.
Soukenická 558/3
Staré Brno
602 00 Brno
Czech Republic
Company ID No.: 23845023
E-mail: info@indomus.net

8. Final provisions

This Privacy Policy may be updated from time to time, especially due to changes in applicable laws, operational processes or technical solutions used.

The current version of this Privacy Policy is always published on the company’s website.